Welcome to Alarm Pro Inc (“we,” “our,” “us,” or “the Company”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and when you interact with our SMS/text messaging services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our SMS services.
Contact Information
If you have questions or comments about this Privacy Policy, please contact us at:
Phone: (954) 866-7523
Email: info@alarmpro.com
Address: 2345 Ballywater Lea Way, Wake Forest, NC 27587
SMS Opt-Out: Text STOP to any message
Information We Collect
We collect information about you in various ways when you use our Site and SMS services. The information we may collect includes:
Personal Data
Personally identifiable information that you voluntarily provide to us when you:
- Request a free security quote
- Fill out our contact form
- Schedule a security consultation
- Contact us via phone or email
- Opt-in to SMS/text messaging services
- Provide your mobile phone number for communications
This may include:
- Full name
- Email address
- Mailing address and zip code
- Mobile phone number
- Property type and ownership status
- Security system preferences
- SMS preferences and consent records
- Message interaction data (delivery status, opt-outs, responses)
Derivative Data
Information our servers automatically collect when you access the Site, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Access times
- Pages viewed
- Click-through statistics
SMS/Text Messaging Services
SMS Program Description
We offer SMS/text messaging services to provide you with:
- Security system quotes and pricing information
- Installation appointment reminders and updates
- Promotional offers and marketing messages about home security services
- Account notifications and service alerts
- Customer service communications
- Security tips and home safety information
SMS Consent and Opt-In
By providing your mobile phone number and opting into our SMS program:
- You expressly consent to receive SMS/text messages from Alarm Pro Inc at the mobile number you provided
- You understand that consent is not a condition of receiving a security quote or service
- You may receive both promotional and transactional messages
- Message frequency varies based on your activity and preferences
- Message and data rates may apply according to your mobile carrier plan
- We maintain separate consent for informational vs. marketing messages
SMS Opt-Out Instructions
You can opt-out of SMS messages at any time by:
- Texting “STOP,” “UNSUBSCRIBE,” “CANCEL,” “END,” or “QUIT” to any message you receive from us
- Emailing us at info@alarmpro.com with your opt-out request
- Calling us at (954) 866-7523
After opting out:
- You will receive a confirmation message
- You will no longer receive SMS messages from us (except as required by law)
- You may still receive critical service-related messages about scheduled installations or appointments
SMS Help Instructions
For help with SMS services:
- Text “HELP” to any message
- Email info@alarmpro.com
- Call (954) 866-7523
Supported Carriers
Our SMS program is supported by major carriers including but not limited to: AT&T, Verizon, T-Mobile, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and others. Carrier support may vary.
Use of Your Information
We use the information we collect in the following ways:
- To provide security quotes and schedule consultations
- To process service requests and coordinate ADT security system installations
- To send SMS/text messages for promotional, transactional, and service-related purposes
- To send you marketing and promotional communications about home security services (with your consent)
- To improve our website and services
- To respond to your inquiries and provide customer support
- To send appointment reminders and installation updates
- To comply with SMS/telecommunications regulations and maintain consent records
- To comply with legal obligations
Disclosure of Your Information
Service Providers
We may share your information with third-party service providers that perform services on our behalf, such as:
- ADT and authorized ADT dealers for security system installation and monitoring
- SMS/text message delivery and management platforms
- Telecommunications compliance and monitoring services
- Email delivery services
- Data analysis and CRM platforms
- Customer service providers
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or subpoenas).
Protection of Rights
We may disclose your information when we believe it is necessary to:
- Protect our rights, property, or safety
- Protect the rights, property, or safety of others
- Investigate fraud or security issues
- Comply with telecommunications regulations (TCPA, CAN-SPAM, etc.)
With Your Consent
We may disclose your personal information for any other purpose with your consent.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Encrypted storage of mobile phone numbers and SMS consent records
- Regular security assessments
- Limited access to personal information on a need-to-know basis
- Secure SMS delivery infrastructure with carrier-grade security
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data
- Restriction: Request restriction of processing
- Data Portability: Request transfer of your data
- Objection: Object to our processing of your data
- Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
- SMS Opt-Out: Opt-out of SMS communications at any time
To exercise these rights, please contact us at info@alarmpro.com or call (954) 866-7523.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information.
Types of Cookies We Use:
- Essential Cookies: Required for the Site to function properly
- Analytics Cookies: Help us understand how visitors use our Site
- Functional Cookies: Enable enhanced functionality and personalization
- Advertising Cookies: Used to deliver relevant advertisements
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Third-Party Websites
Our Site may contain links to third-party websites, including ADT’s official website. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of each website you visit.
Children’s Privacy
Our Site and SMS services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@alarmpro.com.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
By using our Site and SMS services, you consent to the transfer of information to countries outside of your country of residence.
Do Not Track Signals
Some browsers incorporate a Do Not Track (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our Site does not currently respond to DNT signals.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
California residents also have the right to opt-out of SMS communications without penalty.
To exercise these rights, contact us at info@alarmpro.com or call (954) 866-7523.
State-Specific SMS Rights
Residents of certain states may have additional rights regarding SMS communications:
- Right to opt-out without penalty
- Right to receive clear disclosure of message frequency and costs
- Right to receive confirmation of opt-out requests
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the “Last Updated” date
- Sending an SMS notification if changes affect SMS services (where legally required)
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Additional Information
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. SMS consent records and opt-out requests are maintained for regulatory compliance purposes.
Marketing Communications
You may opt-out of receiving marketing communications from us by:
- Following the unsubscribe link in any marketing email
- Texting STOP to any SMS message
- Contacting us directly at info@alarmpro.com or (954) 866-7523
Automated Decision Making
We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.
SMS Compliance Information
Our SMS program complies with:
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act
- The Campaign Registry (TCR) requirements
- Cellular Telecommunications Industry Association (CTIA) guidelines
- Federal Communications Commission (FCC) rules
ADT Authorized Dealer Notice
Alarm Pro Inc is an authorized dealer of ADT security systems. When you request a quote or service through our Site:
- Your information may be shared with ADT and its affiliated service providers for the purpose of providing security system installation and monitoring services
- ADT’s own privacy policy may also apply to services they provide directly
- We recommend reviewing ADT’s privacy policy at adt.com for information about their data practices
Questions and Contact Information
If you have any questions about this Privacy Policy or our SMS services, please contact us at:
Phone: (954) 866-7523
Email: info@alarmpro.com
Address: 2345 Ballywater Lea Way, Wake Forest, NC 27587
SMS Help: Text HELP to any message
For SMS-specific inquiries:
Opt-out: Text STOP to any message
Help: Text HELP to any message
Last Updated: January 12, 2026
By using our Site and SMS services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.